Supplier Updates For Business Customers

Last updated: 14/06/2021

British Gas – New Product: British Gas Plus – 14/06/2021

We’re excited to announce that you can now offer your clients British Gas Plus.

This is a new streamlined, fixed term, fixed price, 100% renewable energy product created by British Gas for half-hourly businesses.

With competitive 1 to 3 year fixed term contracts, which can be agreed 12 months in advance, now’s the perfect time to check which are the best tariffs for your clients.

Who is British Gas Plus suitable for?

Clients who:

  • Have multiple sites
  • Use half-hourly meters
  • Use up to 3 GW consumption
  • Want to access their account online
  • Are conscious of their green footprint and CSR

Scottish Power – Change In Credit Policy – 27/11/2020

scottish power logoScottish Power have announced a changes to their credit policy. Therefore with immediate effect, the following will apply to all new business:

  • Credit score for acquisitions remains as 26 for most types of businesses, however for Pubs, Clubs, Restaurants & Takeaways is now 45.
  • The score of 45 will also apply to business types such as, Hotels & Accommodation, Licensed Restaurants, Unlicensed Restaurants and Cafes, Events & Catering activity, Takeaway Food shops & Mobile Food stands
  • No change to Quarterly Direct Debit credit score at 81
  • The credit requirement for Renewals has not changed.

Haven Power – Sole Traders Blocked – 27/11/2020

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Haven have announced they have pulled back from Acquisition sales for Sole Traders with immediate effect & for the foreseeable future.

British Gas – Takeover From Robinhood Energy – 28/10/2020


British Gas have announced some important information about customer’s who are transferring from Robin Hood Energy.

When contracting customer’s who are currently supplied by Robin Hood Energy, please do not submit as an acquisition, submit as a Renewal contract.

When submitting the sale for these customers, please can a comment be added to the sale confirming Robin Hood Energy are the current supplier. This is to ensure the sale is submitted correctly.

Please also encourage all customers to complete the welcome email to join British Gas, so they can ensure a quicker transfer. Customer’s should have already been automatically switched after the 16th October.

Gazprom – Not Accepting Certain Industries – 23/10/2020

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We previously announced that we are restricting gas and electricity acquisition sales within several high-risk industry sectors. During this time of uncertainty, we’re continuing to take the necessary precautions to protect our business and have made the decision to add additional industry sectors to this list, as below;

  • Automotive
  • Hotels, restaurants & bars
  • Pubs & takeaways
  • Sports clubs
  • Transportation & travel
  • Museums
  • Theatres
  • Fair & amusement parks
  • Indoor wellbeing, such as gyms
  • Indoor sporting venues


EON – Late Payment Charges – 07/10/2020


“Over recent months, we have seen a number of our customers fail to pay their invoices within their contracted payment term.  Upon engagement with customers who have fallen in to arrears, we have offered multiple payment plans, payment holidays and other methods that support them during these unprecedented times.

There are a number of customers who continue to fail to pay their invoices, or engage with us on ways to clear their overdue balance.

Moving forward, all Mid/Large Business customers who do not pay their invoice on time, contact E.ON to dispute the invoice, or speak to us to discuss their outstanding balance, will have  late payment charges applied to their account, as per our Term’s & Conditions (clause 5.12 for reference).

The key to avoiding these charges is either for the customer to pay on time, or for you/them to contact us to discuss the reason that payment cannot not be made within their credit terms.

Please make sure that your customers are aware that they need to speak to us prior to withholding payment.”

British Gas – Lower Credit Requirements – 07/10/2020


British Gas have announced some positive new changes to their credit policy.

– They will be moving to a lower credit score pass rate, which has not yet been disclosed. A further update will be sent once the score has been confirmed.
– They will now be accepting Bars and Restaurants as acquisitions as well as renewals
– Direct Debit is still the only payment term accepted, however British Gas may look at this on a case by case basis for larger customers

EDF – Blocking Non-Contractual Third Parties – 14/09/2020

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EDF will no longer be accepting communications from third parties and brokers who do not have a contractual agreement with them.

Customers will now have to submit letter of authorities direct to EDF themselves.

EON -Hospitality Sector – 04/08/2020

total gas and power

TGP has now agreed that they will accept any other sectors other than restaurants, pubs, bars. Travel, Leisure sectors credit score > 60, and they have also reduced the credit score threshold back to 30 from the increased 45 set a few months back.

Haven Power – Contract Requirments – 20/07/2020

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Haven Power has confirmed they will no longer accept contracts for businesses that are using less than 10,000 KWh a year, this affects both SME and I&C.  The change has been implemented with immediate effect and applies to Acquisition, Renewal & COT Contracts.

Total Gas and Power – Termination Charge – 08/07/2020

total gas and power

Total Gas & Power are now enforcing a structured Termination Charge process to all customers who’s agreed contracts don’t reach a live status.  If objection occurs the customer will receive a letter to advise that a termination fee can be issued should the contract not go live.

EDF – Hospitality Sector – 01/07/2020

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As of today EDF will only accept Acquisition & Renewal contracts for customers in the hospitality & Leisure sector, with a Experian credit score of 75 or above.

Businesses that require a 75 + Experian score are:

Restaurants, Takeaways, Bars, Cafes, Pubs, Clubs, Wine Bars, Hotels, B&Bs, Guest Houses, Hostels, Camp Sites, Caravan Sites, Catering Contractors, Bowling Alleys, Dance Halls, Event Caterer, Event Organiser, Event Promoter, Indoor Play Centres, Leisure Centres, Sports & Social Clubs, Snooker Clubs, Public Halls, Village Halls, Holiday Camps, Recreation & Entertainment, Tea Rooms, Theatres & Museums.

EON – Covid-19 Contract Restrictions – 30/06/2020

As part of our ongoing monitoring of the impacts of Covid-19 we will be applying the following further restrictions:

From the Tuesday 30th June 2020 the following business types are restricted and will no longer be accepted :

  • Manufacture of motor vehicles Manufacture of basic metals Air and water transport

This is in addition to the brief that we sent on the 12th June 2020 which restricted the following business types:

  • Accommodation and Food Service- such as hotels, restaurants, takeaways, cafes and coffee shops Arts,
  • Entertainment and Recreation such as pubs, clubs, cinemas, theatres and Gyms
  • Retail excluding Food- such as high street shops, Department stores.

Mandatory Direct Debit for any non-restricted acquisitions Any acquisition that is submitted from this date that falls within the above categories will be rejected and commission will not be paid. Inline with the price change effective tomorrow 30th June 2020 we will be removing our 4 year product for both Gas and Power.

British Gas – Monthly Billing – 25/06/2020


British Gas have announced that all customers with a Smart meter will be moved onto monthly billing. A letter will be sent out to the customer 4 weeks prior to the billing frequency change.

This change will impact all SME customers with a Smart meter first, however all customers currently paying quarterly will eventually be moved onto monthly billing also.

British Gas Lite – Submission Of VAT Declaration- 25/06/2020


All customers of British Gas Lite can access and submit the VAT declaration form via the online portal. This new process will make logging VAT reductions a quicker and easier experience for the customer.

Haven Power – Business Types Restriction – 24/06/2020

haven power logo

Restricting a range of business types from Pubs, etc to Manufacturing.

Total GP – No Contracts Signed Via Level 2 LOA – 15/06/2020

total gas and power

Total Gas and Power will no longer be accepting contracts signed along with a Level 2 LOA.
The only contract types that will be accepted are, Docusign and Verbal contracts agreed by the customer. This is with immediate effect, therefore any contracts that do not meet these requirements will be returned. Please be aware that Level 2 LOA’s will still be accepted for information requests. Nolvadex is safer than Clomid. It is established that long-term use of Clomid can have an irreversible impact on vision. It is not the improvement, of course. Of course, this effect is manifested only in a long-term intake of Clomid, and not to everyone, but long-term intake of generic Nolvadex may also affect the eyesight, as stated in the instructions to the drug. The side effects will be noticed by those who have problems with vision.

British Gas – No Pubs, Clubs, Bars & Restaurents – 05/06/2020


Due to the current Covid-19 crisis and the impact on certain business types, we are no longer accepting acquisition contracts for pubs, clubs, bars and restaurants (including café/coffee shops) from Monday 8th June 2020. British Gas has over four thousand bars & restaurant customers, many of which have looked to us for additional support over the last three months. We know this is an extremely tough time for the industry however, as a result of the additional support we’re already giving, we’re unable to take on new customers in similar circumstances for now. The restrictions apply to new acquisitions where we do not already have a relationship with the customer. If a customer has an existing relationship with us and wants to bring an additional site over, we will accept the sale subject to a standard credit check carried out by British Gas.

British Gas – Renewable Energy – 04/06/2020


British Gas have made the below changes with immediate effect,
  • Renewable energy will now only be offered to customer’s for Bespoke sales and no longer for sales sold via SME.
  • The consumption threshold has increased from 50,000KWh to 100,000 KW.
  • The customer can have one meter consuming 100,000KWh or a collection of meters meeting the threshold.
  • British Gas will send the renewable certificate within 3 months of the sale agreed date via email.

Npower – No New Business – 28/05/2020

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Npower will be rolling out Phase 2 of the takeover by EON.

• No New business contracts

• Remaining open for Npower renewals

• 12 month renewal window

EDF – Hospitality Sector – 21/05/2020

edf logo

EDF will no longer be accepting acquisitions from the hospitality sector.

British Gas Lite – No Pubs, Clubs, Bars & Restaurents – 21/01/2020



British Gas Lite will no longer accept contracts for the below business types;

– Bars
– Pubs 
– Clubs 
– Restaurants