Supplier Updates For Business Customers

Last updated: 14/09/2020

EDF – Blocking Non-Contractual Third Parties – 14/09/2020

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EDF will no longer be accepting communications from third parties and brokers who do not have a contractual agreement with them.

Customers will now have to submit letter of authorities direct to EDF themselves.

EON -Hospitality Sector – 04/08/2020

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TGP has now agreed that they will accept any other sectors other than restaurants, pubs, bars. Travel, Leisure sectors credit score > 60, and they have also reduced the credit score threshold back to 30 from the increased 45 set a few months back.

Haven Power – Contract Requirments – 20/07/2020

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Haven Power has confirmed they will no longer accept contracts for businesses that are using less than 10,000 KWh a year, this affects both SME and I&C.  The change has been implemented with immediate effect and applies to Acquisition, Renewal & COT Contracts.

Total Gas and Power – Termination Charge – 08/07/2020

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Total Gas & Power are now enforcing a structured Termination Charge process to all customers who’s agreed contracts don’t reach a live status.  If objection occurs the customer will receive a letter to advise that a termination fee can be issued should the contract not go live.

EDF – Hospitality Sector – 01/07/2020

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As of today EDF will only accept Acquisition & Renewal contracts for customers in the hospitality & Leisure sector, with a Experian credit score of 75 or above.

Businesses that require a 75 + Experian score are:

Restaurants, Takeaways, Bars, Cafes, Pubs, Clubs, Wine Bars, Hotels, B&Bs, Guest Houses, Hostels, Camp Sites, Caravan Sites, Catering Contractors, Bowling Alleys, Dance Halls, Event Caterer, Event Organiser, Event Promoter, Indoor Play Centres, Leisure Centres, Sports & Social Clubs, Snooker Clubs, Public Halls, Village Halls, Holiday Camps, Recreation & Entertainment, Tea Rooms, Theatres & Museums.

EON – Covid-19 Contract Restrictions – 30/06/2020

As part of our ongoing monitoring of the impacts of Covid-19 we will be applying the following further restrictions:

From the Tuesday 30th June 2020 the following business types are restricted and will no longer be accepted :

  • Manufacture of motor vehicles Manufacture of basic metals Air and water transport

This is in addition to the brief that we sent on the 12th June 2020 which restricted the following business types:

  • Accommodation and Food Service- such as hotels, restaurants, takeaways, cafes and coffee shops Arts,
  • Entertainment and Recreation such as pubs, clubs, cinemas, theatres and Gyms
  • Retail excluding Food- such as high street shops, Department stores.

Mandatory Direct Debit for any non-restricted acquisitions Any acquisition that is submitted from this date that falls within the above categories will be rejected and commission will not be paid. Inline with the price change effective tomorrow 30th June 2020 we will be removing our 4 year product for both Gas and Power.

British Gas – Monthly Billing – 25/06/2020


British Gas have announced that all customers with a Smart meter will be moved onto monthly billing. A letter will be sent out to the customer 4 weeks prior to the billing frequency change.

This change will impact all SME customers with a Smart meter first, however all customers currently paying quarterly will eventually be moved onto monthly billing also.

British Gas Lite – Submission Of VAT Declaration- 25/06/2020


All customers of British Gas Lite can access and submit the VAT declaration form via the online portal. This new process will make logging VAT reductions a quicker and easier experience for the customer.

Haven Power – Business Types Restriction – 24/06/2020

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Restricting a range of business types from Pubs, etc to Manufacturing.

Total GP – No Contracts Signed Via Level 2 LOA – 15/06/2020

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Total Gas and Power will no longer be accepting contracts signed along with a Level 2 LOA.
The only contract types that will be accepted are, Docusign and Verbal contracts agreed by the customer. This is with immediate effect, therefore any contracts that do not meet these requirements will be returned. Please be aware that Level 2 LOA’s will still be accepted for information requests.

British Gas – No Pubs, Clubs, Bars & Restaurents – 05/06/2020


Due to the current Covid-19 crisis and the impact on certain business types, we are no longer accepting acquisition contracts for pubs, clubs, bars and restaurants (including café/coffee shops) from Monday 8th June 2020. British Gas has over four thousand bars & restaurant customers, many of which have looked to us for additional support over the last three months. We know this is an extremely tough time for the industry however, as a result of the additional support we’re already giving, we’re unable to take on new customers in similar circumstances for now. The restrictions apply to new acquisitions where we do not already have a relationship with the customer. If a customer has an existing relationship with us and wants to bring an additional site over, we will accept the sale subject to a standard credit check carried out by British Gas.

British Gas – Renewable Energy – 04/06/2020


British Gas have made the below changes with immediate effect,
  • Renewable energy will now only be offered to customer’s for Bespoke sales and no longer for sales sold via SME.
  • The consumption threshold has increased from 50,000KWh to 100,000 KW.
  • The customer can have one meter consuming 100,000KWh or a collection of meters meeting the threshold.
  • British Gas will send the renewable certificate within 3 months of the sale agreed date via email.

Npower – No New Business – 28/05/2020

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Npower will be rolling out Phase 2 of the takeover by EON.

• No New business contracts

• Remaining open for Npower renewals

• 12 month renewal window

EDF – Hospitality Sector – 21/05/2020

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EDF will no longer be accepting acquisitions from the hospitality sector.

British Gas Lite – No Pubs, Clubs, Bars & Restaurents – 21/01/2020



British Gas Lite will no longer accept contracts for the below business types;

– Bars
– Pubs 
– Clubs 
– Restaurants