CNG Supplier Information, Requirements & More

Established in 1994 following the deregulation of the UK gas industry, CNG pride themselves on Excellent Customer Services and is enjoying an ever-growing portfolio of satisfied commercial customers. CNG is now the largest independent shipper of gas in the UK.


My Review 

I reviewed all of the Energy Suppliers in the UK that I know and CNG ranked #2 on that list. My review was based upon four criteria; 

  • Cheap prices
  • Ethical Practices
  • Ease of Communication
  • Problem-solving

Here’s my review of CNG;

Cheap Prices

CNG only offers gas and that works to their advantage. Their gas prices are phenomenal. They often offer 0p standing charges with most of their contracts.

Ethical Practices

Up until recently, CNG’s practices were perfect, their customer service is great and they don’t have any dodgy practices. However, they recently introduced a crazy policy whereby they refuse to interact with anyone other than the customer and their own “managed” brokers, even if that person has been given authority to interact on the businesses’ behalf. This is something newly introduced during the coronavirus pandemic and I can only imagine that its a sign of bad things to come.

Ease of Contact

Customers can contact CNG with ease, via telephone and email. They respond very fast to emails. However, as mentioned above, the fact they now only operate with “managed” brokers, this makes contact from someone like myself, impossible. All customer service agents are within the UK which makes communications better.

Problem Solving

I’ve had very little issues arise with CNG. Their customer service is great and any problems I’ve had with them have been resolved quickly. As mentioned above, they respond very fast to emails. However, the fact they now only operate with “managed” brokers, this makes contact from someone like myself, impossible.


CNG Head Office

Address: 5 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EQ.


CNG Overview

  • Direct Debit and Cash Cheque accepted.
  • CNG accepts all kinds of business contracts.
  • CNG offer fully fixed contracts, and a zero standing charge product (available for consuming sites only). If a non-standing charge product is sold and the site stops consuming, CNG reserve the right to apply a standing charge.
  • CNG offer backdates on COT and renewal contracts on a case by case basis.
  • When submitting a COT contract the COT form and contract can be submitted to CNG at the same time.
  • Attaching the COT documentation to the quote will allow a smooth process with CNG.
  • Acquisition and renewal contracts can be sold up to 180 days and 365 days ahead.
  • 1,2 and 3 years contracts are 180 days ahead
  • 1 and 2 years – 365 days ahead
  • 1 and 2 years N.B – High users (293,000 – 500,000) can be sold up to 90 days ahead.
  • 0 – 36633 usage – Standing Charge only prices
  • 36634 – 293071 Standing Charge & No Standing Charge prices

Terms & Conditions

Terms and Conditions – Fixed


Customer Service

During these difficult times, CNG opening hours for calls have changed slightly. Please see below for when their phone lines will be operating until further notice:

Monday: 9.30am – 5.00pm

Tuesday: 9.30am – 5.00pm

Wednesday: 10.00am – 5.00pm

Thursday: 9.30am – 5.00pm

Friday: 9.30am – 4.00pm

Online

Online Chat

Online Form

Email Address

General Email: info@cngltd.co.uk

Complaints: complaints@cngltd.co.uk

Managing Director’s Email: jacqui@cngltd.co.uk

Other Emails: billing@cngltd.co.uk

To terminate, info@cngltd.co.uk should be the correct email but you can also try terminations@cngltd.co.uk

Phone Numbers

Customer Service: 01423 502 554


Social Media & Website

LinkedIn

Twitter

Facebook

Instagram

Website


Billing & Payment

Quarterly Bills are in arrears (to consumption) with a monthly variable Direct Debit payment. Late payment fees may apply.


Change Of Tenancy Requirements

Change of Tenancy must be submitted with a valid Letter of Authority, completed CNG Change of Tenancy form, and must have a supporting Lease Agreement / Solicitors Letter.


Letter of Authority Requirements

All limited company Letter of Authority must be on letter headed paper, if not, an email trail from the customer to the broker providing the Letter of Authority must be submitted as an attachment.

Level 1 Letter Of Authorities can be accepted in any format (Verbal/DocuSign/PDF). Level 2 Letter of Authorities must be signed PDFs only.

All multi-site Letter Of Authorities must clearly state the sites that are covered under the document.

All CNG Contracts require a Letter Of Authorities regardless of being a renewal or new sale.


Termination Requirments

Termination can be logged at any point from the contract start date up until 30 days before the contract end date, if the termination is not provided within 30 days of the contract end date CNG will auto-renew the customer for 12 months.

Auto-Renewal contracts can be overridden with a 2-year renewal contract submitted via a TPI providing the AQ is below 73,250kWh’s


Renewal Requirments

CNG will accept a renewal contract up to 365 days ahead for 1 and 2-year terms.

All Renewals require a Letter Headed Letter of Authority

If a renewal contract is not received by 30 days before the current contract end date, and no termination has been logged, the customer will roll onto a 12-month contract which can be overridden with a 2-year deal.

Renewal contracts with 3-year terms can be sold up to 90 days ahead.

A high Annual Quantity contract can be priced up to 90 days ahead.


Credit & Business Acceptance Requirments

If a renewal contract is not received by 30 days before the current contract end date, and no termination has been logged, the customer will roll onto a 12-month contract which can be overridden with a 2-year deal.

All customers are subject to a credit check carried out by CNG. Where a customer fails this credit check, CNG may offer to accept the customer on payment of a security deposit.

Please Note – commissions only released on a monthly basis upon receipt of paid invoices.


Contract Requirements

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree on a contract, no one else can agree on a contract on their behalf.

Limited Companies – all details must fully match Companies House. Where the company has been trading for less than 2 years one of the Director’s details will need to be provided.

Contracts can be accepted in any format (Verbal/DocuSign/PDF).


CNG Updates

CNG – Accepts both renewal and acquisition for any sectors.