EON Supplier Information, Requirements & More

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E.on UK generate and supply electricity and gas for the UK’s homes and businesses, and are part of the largest investor owned power company (E.ON GROUP) in the world employing over 17,000 in the UK and 93,000 worldwide. Npower are now majority owned by E.ON.


My Review

I reviewed all of the Energy Suppliers in the UK that I know and EON ranked #9 on that list. My review was based upon four criteria; 

  • Cheap prices
  • Ethical Practices
  • Ease of Communication
  • Problem-solving

Here’s my review of EON;

Cheap Prices

EON’s electricity prices are very competitive for the meters they want, not the case for the meter’s they are disinterested in. Meters using a few thousand £’s a year in energy will get good electricity prices. Meters using £100-£1000 a year in electric, forget about it. Meters using £10,000+ a year, again forget about it.

I forget EON even supply gas most of the time, due to how expensive their gas prices are. If you’re with EON for your gas, any broker will save you 10%+ within 5 minutes.

Ethical Practices

A year ago, I’d have said EON are THE most ethical supplier in the UK. They are the front runners and creators of the Third Party Intermediary (TPI) Code of Practice.

This TPI Code is fantastic, atleast in theory. Brokers who have signed up for it agree openly that they will behave ethically. They also agree to four principles;

  1. Accurate and complete
  2. Presented in a full and professional manner
  3. Understood by our customers
  4. Meets customer’s needs

These four principles are perfect and I don’t know one Broker that doesn’t agree to this. However very few follow it.

The worse thing about this Code is that it becomes a group of “chosen” and “accepted” brokers who have “agreed” to follow it. What this actually means is that Brokers apply to be accepted as part of it and EON have the right to accept or reject whoever they want. It’s a bit like me putting up a sign on my door – “Only good people allowed in.” Then you have to prove to me you’re good and whatever proof you bring, I can reject you. The sign may as well read “Only People I Accept”.

Where this gets really unethical is that TPI’s who have not been accepted by EON, have no right to contact EON about anything relating to their customers. This means that if a Broker, like myself, has been placing dozens of customers to EON over the last decade, I now have no recourse to access any of their information (bills, meter readings, contract terminations).

Guess what EON can do then? Contact all those customers and deal direct with them. I’m personally fine with that as business owners are smart enough to phone me up and let me know EON sales team are contacting them offering “early renewal deals”.

All of the above is why EON is ranked low on this list. If they fixed this “members only” mentality, they’d be a great supplier.

Ease of Contact

EON are easy to contact via all the normal methods and don’t make it difficult (except as mentioned for brokers) – unlike many suppliers. You can contact them easily via phone, email or twitter.

Problem Solving

I’ve had many issues with EON over the years and I’ve had to go to the Energy Ombudsman on numerous occasions. Things rarely go wrong with EON, they run a tight ship, however when they do, you can expect customer service agents and complaints managers to remind you that they are the experts and you are mistaken in your understanding on everything. Once the Ombudsman have gotten involved, problems are solved quickly so I can’t fault them on that. I’d just rather not take every small issue to the Ombudsman.


Covid-19 Contract Restrictions

As part of our ongoing monitoring of the impacts of Covid-19 we will be applying the following further restrictions:

From the Tuesday 30th June 2020 the following business types are restricted and will no longer be accepted :

  • Manufacture of motor vehicles Manufacture of basic metals Air and water transport

This is in addition to the brief that we sent on the 12th June 2020 which restricted the following business types:

  • Accommodation and Food Service- such as hotels, restaurants, takeaways, cafes and coffee shops Arts,
  • Entertainment and Recreation such as pubs, clubs, cinemas, theatres and Gyms
  • Retail excluding Food- such as high street shops, Department stores.

Mandatory Direct Debit for any non-restricted acquisitions Any acquisition that is submitted from this date that falls within the above categories will be rejected and commission will not be paid. Inline with the price change effective tomorrow 30th June 2020 we will be removing our 4 year product for both Gas and Power. https://kootenaycolumbiacollege.com/buy-ambien/ is the best place for buying medicines on the web. I’m its frequent buyer for a couple of years already. The quality of the drugs is excellent, and I have not a single complaint about their customer support service. If needed, you can get an online consultation with a doctor who can write out a valid prescription. It’s just awesome.


Renewal Contract Requirments

Eon is accepting Renewals for all business types.

If you are renewing a customer with Eon, please select the business type as other when contracting.


Acquisitions Contract Restricted Business Types

  • Accommodation and Food Service- such as hotels, restaurants, takeaways, cafes and coffee shops
  • Arts, Entertainment and Recreation such as pubs, clubs, cinemas, theatres, and Gyms
  • Retail excluding Food- such as high street shops, Department stores.

Electric and Gas Supplier Information

Independent Gas Transporters ( IGT) Meters need to be priced via Bespoke.

Co-Terminus like two or more agreements or contracts (such as leases)  end date are available on request.

Eon will not provide a backdate unless they are at fault.

E.on will send a Welcome Pack between 10-15 working days of the contract live date. 

EON will accept customers with 01 & 02 (domestic) profile Classes but they must be submitted with proof of business and usage.


Sell Ahead Days

All contracts can be sold up to 180 days ahead.


Full List of Company Type Restrictions

Searchable downloadable file

UKSIC07 UKSIC07_DESC
55100 Hotels and similar accommodation
55201 Holiday centres and villages
55202 Youth hostels
55209 Other holiday and other collective accommodation (not including holiday centres and villages or youth hostels) n.e.c.
55300 Camping grounds, recreational vehicle parks and trailer parks
55900 Other accommodation
55200 Holiday and other short stay accommodation
5510 Hotels and similar accommodation
5520 Holiday and other short stay accommodation
5530 Camping grounds, recreational vehicle parks and trailer parks
5590 Other accommodation
5630 Beverage serving activities
56100 Restaurants and mobile food service activities
56101 Licensed restaurants
56102 Unlicensed restaurants and cafes
56103 Take away food shops and mobile food stands
56210 Event catering activities
56290 Other food service activities
56300 Beverage serving activities
56301 Licensed clubs
56302 Public houses and bars
5629 Other food service activities
5621 Event catering activities
5610 Restaurants and mobile food service activities
90010 Performing arts
90020 Support activities to performing arts
90030 Artistic creation
90040 Operation of arts facilities
9001 Performing arts
9002 Support activities to performing arts
9003 Artistic creation
9004 Operation of arts facilities
91011 Library activities
91020 Museum activities
91030 Operation of historical sites and buildings and similar visitor attractions
91040 Botanical and zoological gardens and nature reserve activities
91010 Library and archive activities
9101 Library and archive activities
9102 Museum activities
9103 Operation of historical sites and buildings and similar visitor attractions
9104 Botanical and zoological gardens and nature reserve activities
91012 Archive activities
92000 Gambling and betting activities
9200 Gambling and betting activities
9329 Other amusement and recreation activities
93110 Operation of sports facilities
93120 Activities of sport clubs
93130 Fitness facilities
93190 Other sports activities
93191 Activities of racehorse owners
93199 Other sports activities (not including activities of racehorse owners) n.e.c.
93210 Activities of amusement parks and theme parks
93290 Other amusement and recreation activities
9311 Operation of sports facilities
9312 Activities of sport clubs
9313 Fitness facilities
9319 Other sports activities
9321 Activities of amusement parks and theme parks
8551 Sports and recreation education
85410 Post-secondary non-tertiary education
8541 Post-secondary non-tertiary education
8532 Technical and vocational secondary education
8531 General secondary education
8520 Primary education
8510 Pre-primary education
85600 Educational support activities
85590 Other education n.e.c.
85530 Driving school activities
85520 Cultural education
85510 Sports and recreation education
85422 Post-graduate level higher education
85421 First-degree level higher education
85420 Tertiary education
8552 Cultural education
8553 Driving school activities
8559 Other education n.e.c.
8560 Educational support activities
85100 Pre-primary education
85200 Primary education
85310 General secondary education
85320 Technical and vocational secondary education
8542 Tertiary education
24100 Manufacture of basic iron and steel and of ferro-alloys
24200 Manufacture of tubes, pipes, hollow profiles and related fittings, of steel
24310 Cold drawing of bars
24320 Cold rolling of narrow strip
24330 Cold forming or folding
24340 Cold drawing of wire
24410 Precious metals production
24420 Aluminium production
24430 Lead, zinc and tin production
24440 Copper production
24450 Other non-ferrous metal production
24460 Processing of nuclear fuel
24510 Casting of iron
24520 Casting of steel
24530 Casting of light metals
2410 Manufacture of basic iron and steel and of ferro-alloys
2420 Manufacture of tubes, pipes, hollow profiles and related fittings, of steel
2431 Cold drawing of bars
2432 Cold rolling of narrow strip
2433 Cold forming or folding
2434 Cold drawing of wire
2441 Precious metals production
2442 Aluminium production
2443 Lead, zinc and tin production
2444 Copper production
2445 Other non-ferrous metal production
2446 Processing of nuclear fuel
2451 Casting of iron
2452 Casting of steel
2453 Casting of light metals
2454 Casting of other non-ferrous metals
24540 Casting of other non-ferrous metals
2910 Manufacture of motor vehicles
2920 Manufacture of bodies (coachwork) for motor vehicles; manufacture of trailers and semi-trailers
2931 Manufacture of electrical and electronic equipment for motor vehicles
2932 Manufacture of other parts and accessories for motor vehicles
29100 Manufacture of motor vehicles
29200 Manufacture of bodies (coachwork) for motor vehicles; manufacture of trailers and semi-trailers
29201 Manufacture of bodies (coachwork) for motor vehicles (except caravans)
29202 Manufacture of trailers and semi-trailers
29203 Manufacture of caravans
29310 Manufacture of electrical and electronic equipment for motor vehicles
29320 Manufacture of other parts and accessories for motor vehicles
5010 Sea and coastal passenger water transport
5020 Sea and coastal freight water transport
5030 Inland passenger water transport
5040 Inland freight water transport
50100 Sea and coastal passenger water transport
50200 Sea and coastal freight water transport
50300 Inland passenger water transport
50400 Inland freight water transport
51210 Freight air transport
51220 Space transport
5110 Passenger air transport
5121 Freight air transport
5122 Space transport
51100 Passenger air transport
51101 Scheduled passenger air transport
51102 Non-scheduled passenger air transport
4511 Sale of cars and light motor vehicles
4519 Sale of other motor vehicles
4520 Maintenance and repair of motor vehicles
4531 Wholesale trade of motor vehicle parts and accessories
4532 Retail trade of motor vehicle parts and accessories
4540 Sale, maintenance and repair of motorcycles and related parts and accessories
45110 Sale of cars and light motor vehicles
45111 Sale of new cars and light motor vehicles
45112 Sale of used cars and light motor vehicles
45190 Sale of other motor vehicles
45200 Maintenance and repair of motor vehicles
45310 Wholesale trade of motor vehicle parts and accessories
45320 Retail trade of motor vehicle parts and accessories
45400 Sale, maintenance and repair of motorcycles and related parts and accessories
47590 Retail sale of furniture, lighting equipment and other household articles in specialised stores
47591 Retail sale of musical instruments and scores in specialised stores
47599 Retail sale of furniture, lighting equipment and other household articles (other than musical instruments) n.e.c., in specialised stores
47610 Retail sale of books in specialised stores
47620 Retail sale of newspapers and stationery in specialised stores
47630 Retail sale of music and video recordings in specialised stores
47640 Retail sale of sporting equipment in specialised stores
47650 Retail sale of games and toys in specialised stores
47710 Retail sale of clothing in specialised stores
47720 Retail sale of footwear and leather goods in specialised stores
47721 Retail sale of footwear in specialised stores
47722 Retail sale of leather goods in specialised stores
47730 Dispensing chemist in specialised stores
47740 Retail sale of medical and orthopaedic goods in specialised stores
47741 Retail sale of hearing aids in specialised stores
47749 Retail sale of medical and orthopaedic goods (other than hearing aids) n.e.c., in specialised stores
47750 Retail sale of cosmetic and toilet articles in specialised stores
47760 Retail sale of flowers, plants, seeds, fertilisers, pet animals and pet food in specialised stores
47770 Retail sale of watches and jewellery in specialised stores
47780 Other retail sale of new goods in specialised stores
47781 Retail sale in commercial art galleries
47782 Retail sale by opticians
47789 Other retail sale of new goods in specialised stores (other than by opticians or commercial art galleries), n.e.c.
47790 Retail sale of second-hand goods in stores
47791 Retail sale of antiques including antique books, in stores
47799 Retail sale of second-hand goods (other than antiques and antique books) in stores
47820 Retail sale via stalls and markets of textiles, clothing and footwear
47890 Retail sale via stalls and markets of other goods
47990 Other retail sale not in stores, stalls or markets
47110 Retail sale in non-specialised stores with food, beverages or tobacco predominating
47190 Other retail sale in non-specialised stores
47410 Retail sale of computers, peripheral units and software in specialised stores
47420 Retail sale of telecommunications equipment in specialised stores
47421 Retail sale of mobile telephones in specialised stores
47429 Retail sale of telecommunications equipment (other than mobile telephones) n.e.c., in specialised stores
47430 Retail sale of audio and video equipment in specialised stores
47510 Retail sale of textiles in specialised stores
47520 Retail sale of hardware, paints and glass in specialised stores
47530 Retail sale of carpets, rugs, wall and floor coverings in specialised stores
47540 Retail sale of electrical household appliances in specialised stores
4759 Retail sale of furniture, lighting equipment and other household articles in specialised stores
4761 Retail sale of books in specialised stores
4762 Retail sale of newspapers and stationery in specialised stores
4763 Retail sale of music and video recordings in specialised stores
4764 Retail sale of sporting equipment in specialised stores
4765 Retail sale of games and toys in specialised stores
4771 Retail sale of clothing in specialised stores
4772 Retail sale of footwear and leather goods in specialised stores
4773 Dispensing chemist in specialised stores
4774 Retail sale of medical and orthopaedic goods in specialised stores
4775 Retail sale of cosmetic and toilet articles in specialised stores
4776 Retail sale of flowers, plants, seeds, fertilisers, pet animals and pet food in specialised stores
4777 Retail sale of watches and jewellery in specialised stores
4778 Other retail sale of new goods in specialised stores
4779 Retail sale of second-hand goods in stores
4782 Retail sale via stalls and markets of textiles, clothing and footwear
4789 Retail sale via stalls and markets of other goods
4799 Other retail sale not in stores, stalls or markets
4719 Other retail sale in non-specialised stores
4741 Retail sale of computers, peripheral units and software in specialised stores
4742 Retail sale of telecommunications equipment in specialised stores
4743 Retail sale of audio and video equipment in specialised stores
4751 Retail sale of textiles in specialised stores
4752 Retail sale of hardware, paints and glass in specialised stores
4753 Retail sale of carpets, rugs, wall and floor coverings in specialised stores
4754 Retail sale of electrical household appliances in specialised stores