Opus Supplier Information, Requirements & More

opus energy logo

Opus Energy is a leading independent supplier of electricity and gas to the business sector, offering companies a competitive source of energy and a high standard of customer care.

Opus Energy supplied businesses and other organisations since 2002 and currently energise over 368,000 UK premises. By providing 100% renewable electricity as standard, plus energy services.


Overview

Opus offer a Direct Debit product only for Gas and Electricity contracts. 

Contracts submitted to Opus are locked in as fully fixed, but are subject to a review each April. The agreed rates will only change if the commodity aspect is outside of tolerance, in which case a pass- through charge would occur.

Opus Energy do not offer back dates on contracts. 

Opus are able to accept IGT meters and 01/02 profile classes via the matrix. Please note, contracts for 01/02 profile classes must be submitted with proof of business and usage. 


Terms & Conditions

Opus Energy Terms and Conditions

Electric and Gas Deemed Rates

Deemed Terms And Conditions


Customer Service

Opus Energy prides itself on providing industry leading customer service.

Phone lines are open weekdays between 8am and 6pm. 

Opus will respond within five working days of receiving your email.

You can also write to Opus at Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD

Online

Complaint Submission Form

Complaint Form

Account Login

Login Link

Email Address

General Email: Contactus@opusenergy.com

Sales: sales@opusenergy.com

Moving Premises: COTEnquiry@opusenergy.com

Corporate Sales: opusenergy.quote@opusenergy.com

Corporate Account Management: corporate.accounts@opusenergy.com

Renewal Sales: corporaterenewables@opusenergy.com

Renewables Account Management: renewableoperations@opusenergy.com

Phone Numbers

General Email: 0843 227 2377

Sales: 01604 653 466

Moving Premises: 0843 227 2377

Corporate Sales: 0845 437 9405

Corporate Account Management: 0843 227 2359

Renewal Sales: 0845 040 5802

Renewables Account Management: 0845 040 5795


Social Media

Twitter

Facebook

YouTube

LinkedIn

Billing & Payment

All payments are by direct debit and customers are invoiced based on their usage monthly.

Contracts submitted to Opus are locked in as fully fixed, but are subject to a review each April. The agreed rates will only change if the commodity aspect is outside of tolerance, in which case a pass through charge would occur.


Termination

For A Fixed Period Of Contract

Terminations must be logged at least 30 days out from the contract end date. 

For A Variable Period Contract

Terminations must be logged at least 30 days out from the contract end date.

Following a valid termination notice given, you must ensure that another supplier becomes the responsible supplier with effect from the contract end date. If  Opus are still the responsible supplier at the end of the notice period, then you will have a further 30 days during which time you can arrange for another supplier to become the responsible supplier. If this does not happen, then your termination notice will lapse and you will have to issue a new termination notice to Opus in order to change supplier.


Renewal

Contracts a the end of the initial fixed contract period are placed on variable rates (Opus Energy will send notice to the customer of what these rates will be).

A 30 day notice period then applies for customers when the initial fixed term has ended.


Letter Of Authority Requirements

Letter of Authority can be accepted in any format (Verbal/DocuSign/PDF)

Please Note – Letter of Authority must have the registered business address clearly stated. 


Change of Tenancy

COTs must be accompanied with valid LOA, COT form and solicitors letter/lease agreement.


Credit & Business Acceptance

Opus Energy credit check all businesses internally. There is currently no option to pay a security deposit if the customer fails a credit check.

Opus require a credit check from to be provided for both Acquisition & Renewal contracts for both Sole Traders & Partnerships 
 
There are no excluded business types, however certain high risk businesses may be subject to tighter criteria.

Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Opus require a credit check from to be provided for both Acquisition & Renewal contracts for both Sole Traders & Partnerships 
 
Limited Companies – all details must fully match Companies House. Companies House Documents must be fully up to date. 
 
Site Addresses must also match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed.
 
Opus do not accept contracts which have been signed by brokers. 
 
Opus require both pages of the paper contract to be signed by the same person, the signature on page 1 & page 2 cannot differ. 
 
Opus require the contract signed date on both pages to match.
 
All Contracts have a maximum sell ahead of 240 days. 
 
Opus are able to register and apply for Electricity Acquisitions in 2-5 working days. 

Corporate Contract Requirements

Acquisition & Renewal Contract prices are available for 12, 24, 36 & 48 month terms. 

All low voltage (LV), HH & P272 Meters are supported . However, High Voltage sites will be rejected. 
 
Maximum Consumption’s that can be priced is; 500,000 kWh – Maximum KVA is; 250
 
CT and WC rates are provided – You will need to be aware of this to be able to select the correct price & product at the point of sale.
 
Please be aware all Half-Hourly prices stipulated are excl. costs relating to Meter Operator charges (MOPS) and Data Collection/Data Aggregation charges (DA/DC). If your customer has a direct contracted agreement for these, the customer won’t be charged on their supplier invoice. 

However, if no MOP and/or DA/DC contract is arranged with a provider, charges will be stipulated on a separate line of the bill, or included in the standing charge costs. 

Every Half-Hourly supply requires an appointed MOP/DA/DC so if the customer has not arranged this, the supplier will appoint their preferred provided. 

Supplier Updates

Update As Of August 4th, 2020 – Contract Terms Update

Opus Energy will no longer be offering Gas prices for 3 & 4 Year terms.