Opus Supplier Information, Requirements & More
Opus Energy is a leading independent supplier of electricity and gas to the business sector, offering companies a competitive source of energy and a high standard of customer care.
Opus Energy supplied businesses and other organisations since 2002 and currently energise over 368,000 UK premises. By providing 100% renewable electricity as standard, plus energy services.
Overview
Opus offer a Direct Debit product only for Gas and Electricity contracts.
Contracts submitted to Opus are locked in as fully fixed, but are subject to a review each April. The agreed rates will only change if the commodity aspect is outside of tolerance, in which case a pass- through charge would occur.
Opus Energy do not offer back dates on contracts.
Opus are able to accept IGT meters and 01/02 profile classes via the matrix. Please note, contracts for 01/02 profile classes must be submitted with proof of business and usage.
Terms & Conditions
Opus Energy Terms and Conditions
Customer Service
Opus Energy prides itself on providing industry leading customer service.
Phone lines are open weekdays between 8am and 6pm.
Opus will respond within five working days of receiving your email.
You can also write to Opus at Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD
Online
Complaint Submission Form
Account Login
Email Address
General Email: Contactus@opusenergy.com
Sales: sales@opusenergy.com
Moving Premises: COTEnquiry@opusenergy.com
Corporate Sales: opusenergy.quote@opusenergy.com
Corporate Account Management: corporate.accounts@opusenergy.com
Renewal Sales: corporaterenewables@opusenergy.com
Renewables Account Management: renewableoperations@opusenergy.com
Phone Numbers
General Email: 0843 227 2377
Sales: 01604 653 466
Moving Premises: 0843 227 2377
Corporate Sales: 0845 437 9405
Corporate Account Management: 0843 227 2359
Renewal Sales: 0845 040 5802
Renewables Account Management: 0845 040 5795
Social Media
Billing & Payment
All payments are by direct debit and customers are invoiced based on their usage monthly.
Contracts submitted to Opus are locked in as fully fixed, but are subject to a review each April. The agreed rates will only change if the commodity aspect is outside of tolerance, in which case a pass through charge would occur.
Termination
For A Fixed Period Of Contract
Terminations must be logged at least 30 days out from the contract end date.
For A Variable Period Contract
Terminations must be logged at least 30 days out from the contract end date.
Following a valid termination notice given, you must ensure that another supplier becomes the responsible supplier with effect from the contract end date. If Opus are still the responsible supplier at the end of the notice period, then you will have a further 30 days during which time you can arrange for another supplier to become the responsible supplier. If this does not happen, then your termination notice will lapse and you will have to issue a new termination notice to Opus in order to change supplier.
Renewal
Contracts a the end of the initial fixed contract period are placed on variable rates (Opus Energy will send notice to the customer of what these rates will be).
A 30 day notice period then applies for customers when the initial fixed term has ended.
Letter Of Authority Requirements
Letter of Authority can be accepted in any format (Verbal/DocuSign/PDF)
Please Note – Letter of Authority must have the registered business address clearly stated.
Change of Tenancy
COTs must be accompanied with valid LOA, COT form and solicitors letter/lease agreement.
Credit & Business Acceptance
Opus Energy credit check all businesses internally. There is currently no option to pay a security deposit if the customer fails a credit check.
Contract Requirements
Contracts can be accepted in any format (Verbal/DocuSign/PDF)
Corporate Contract Requirements
Acquisition & Renewal Contract prices are available for 12, 24, 36 & 48 month terms.
However, if no MOP and/or DA/DC contract is arranged with a provider, charges will be stipulated on a separate line of the bill, or included in the standing charge costs.
Every Half-Hourly supply requires an appointed MOP/DA/DC so if the customer has not arranged this, the supplier will appoint their preferred provided.
Supplier Updates
Update As Of August 4th, 2020 – Contract Terms Update
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