Energy Suppliers Behaving Badly

Energy suppliers are big businesses with lots of staff and often policies that change weekly. Things can get confusing. I get it. However, I ask.. is there an excuse for the following behaviour?

22/06/2020 – Scottish Power £6 Debt

Rita wanted to switch from Scottish Power to EON. Scottish Power blocked that transfer due to a debt of £6.51. They asked that she pay the debt and then she can leave.

Update 23/06/2020: Scottish Power on twitter reached out to me and resolved the issue. The original customer service agent was incorrect. The objection was due to an early transfer date.

Did you know that Ofgem states;

If you’ve been in debt to your supplier for less than 28 days you can still switch. Any owed amounts will be added to your final bill from your old supplier.

As long as you owe less than £500 for gas and £500 for electricity, you can switch to a new supplier.

scottish power £6 debt