Crown Gas and Power Supplier Information, Requirements & More

crown gas logo

 

Crown Gas & Power is the energy division of Crown Oil Ltd with over 60 years of experience supplying gas to businesses.  Crown aim to operate an ethical business in the energy industry offering products and services that provide value for money.


My Review

I reviewed all of the Energy Suppliers in the UK that I know and Crown Gas & Power ranked #8 on that list. My review was based upon four criteria; 

  • Cheap prices
  • Ethical Practices
  • Ease of Communication
  • Problem-solving

Here’s my review of Crown Gas and Power;

Cheap Prices

For many years Crown Gas & Power were my go-to supplier for gas prices. They always have cheap prices but now other suppliers like CNG have come and beaten them in prices. I do still put my customers with Crown GP occasionally but they are not as competitive as they once were.

Ethical Practices

Crown will install a free gas AMR meter if the customer wants one, which is nice. They do accept BACS and Direct Debits, which I really respect. I hate the fact that large suppliers, 10x the size of Crown GP, refuse BACS payments. They do also outline their minimum credit score requirements which is 30 with Experian. I like when suppliers are transparent.

Crown however, do not backdate contracts for customers who are on out of contract rates, which isn’t great. They also don’t accept pubs, clubs or takeaways – just like many other suppliers these days. (They will accept all businesses via bespoke pricing.)

I haven’t had any success getting IGT meters with Crown Gas & Power, however I have had it confirmed to me that they do accept IGT meters.

All of the above is fairly trivial and I can live with. However one of the main reasons that Crown Gas & Power is so low on my list of energy suppliers in the UK is their archaic system of automatically rolling over businesses at the end of their contracts. 

Crown Gas & Power State;

If the Customer does not wish to enter into a Renewal Contract, the Customer must give Crown Gas & Power the Relevant Notice to Terminate the contract at the end of the Supply Period. Where the Customer does not serve the Relevant Notice the Contract will automatically renew for a period of 12 months.

I did have someone from Crown reach out to me regarding the rollovers, who said;

We appreciate your feedback on the automatic rolling over of contracts, however we do this so that customers are not left on out of contract rates for months (sometimes years) on end. It also means we can accurately purchase the gas for the customer’s usage therefore securing more competitive wholesale prices for everybody, and it means we can continue to pay broker commissions without risk of clawbacks.

I did respond back to this stating that I completely understand it from a short term business perspective but from a long term branding perspective, customers want freedom. Many other suppliers will place customers onto fixed 12 month prices that are 30% higher than in contract rates but the customer is free to switch whenever they want. 

Alongside this, they require non-micro businesses to terminate 60 days before end date, instead of the typical 30 days. Many suppliers do this and I find it strange.

The above rollover policy is virtually unheard of nowadays and in my opinion, has no place in the Energy industry.

Ease of Contact

I haven’t contacted them via phone in a long time but their google reviews are full of praise about their speed at handling phone calls. Social media I haven’t tried so I can’t comment. Contacting them via email is good, they respond usually in a day or two and their staff are helpful.

Problem Solving

I haven’t had any problems with Crown Gas & Power – so make of that what you will. Probably a good thing.

Extra

I completely respect and appreciate the fact that one of their staff wrote to me to explain some things and also challenge some of my opinions about them. I’m going to make an active effort to do some more business with them and hopefully I can update this review with some more experiences.


Crown Gas & Power Head Office

Address: Crown House, Bury New Rd, Heap Bridge, Heywood, Bury BL9 7JR, United Kingdom

 


Overview

  • Crown do not offer backdated contracts.
  • All products are sold as a variable direct debit option.
  • Online access to invoices and consumption details.
  • Please note, Crown do not accept IGT meters.
  • Free gas AMR installation offered to all applicable sites.

Terms & Conditions

Terms & Conditions

Deemed Rates


Customer Service

Their customer service is available from Monday to Friday 8.30 – 17.00

Online

Online Chat

Online Form

Log In

Email Address

For Pricing & Contracts: sales@crowngas.co.uk

AMR Requests: spa@crowngas.co.uk

Siteworks: site.service@crowngas.co.uk

Accounts: accounts@crowngas.co.uk

Change of Tenancy: cot@crowngas.co.uk

Complaints: complaints@crowngas.co.uk

Phone Numbers

Customer Service: 0161 762 7744

Smell Gas? Call: 0800 111 999


Social Media

LinkedIn

Twitter

Facebook

Instagram


Billing & Payment

All products can be sold on a BACS or Variable Direct Debit payment option.

Customers will be billed monthly in arrears. If the customer cancels the direct debit an administration fee will be applied to their invoice.


Change Of Tenancy

Change of Tenancy must be accompanied with a valid Letter of Authority, Change of Tenancy form and solicitors letter/lease agreement.


LOA Requirements

Verbal Letters of Authorities is not accepted.


Termination

Crown sends Micro Businesses letters around 70 days prior to the contract ending.

Crown requires termination notice to be submitted 30 days prior to their contract end date for Micro Businesses and 60 days prior to their contract end date for Non-Micro businesses, if termination is not received within the required period the customer will roll onto a fixed-term contract for an additional 12 months.


Renewal

Renewal offer letters are sent to the site at around 180 days before the end of the contracts.

If the Customer does not wish to enter into a Renewal Contract, the Customer must give Crown Gas & Power the Relevant Notice to Terminate the contract at the end of the Supply Period. Where the Customer does not serve the Relevant Notice the Contract will automatically renew for a period of 12 months.


Credit & Business Acceptance

For Charities, these need to be submitted with their charity registration number, which will then be passed to the credit approval team for review.

No Pubs, Clubs, or Takeaways will be accepted.

All contracts are subject to a credit check.

For businesses, this will be on Experian and Credit Safe, with a minimum score required of 30 (please note acceptance is not guaranteed as multiple criteria will be considered)


Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Charities must be submitted with their registration number for credit checking purposes.