SME Energy Supplier Requirements For Brokers & TPI

The purpose of this information to help out my fellow energy professionals. In the past I’ve spent hours looking for small bits of information about a supplier and no one wants to sit on hold to a supplier for 45 minutes to ask if they accept Cash & Cheque payments.

Here below I’ve gathered as many of the supplier requirements I could regarding SME contracts. This information is mostly for energy brokers and third parties but it could be useful to business owners as well.

Energy Supplier Requirements

Scottish Power

scottish power logo

Scottish Power Contract Requirements

Paper contracts can only be accepted when signed via DocuSign or printed and hand signed, Scottish Power also accept verbal contracts.

All contracts must be submitted with a valid landline number.

Scottish Power no longer accept any contracts signed by a TPI on behalf of a customer, regardless as to if a valid Level 2 LOA is signed. Compliant Level 2 LOAs will continue to be accepted for information requests and queries relating to contracts.

Sole Traders and Partnership Contracts – The business name must show on the contract as “Customer name t/a Business name”.

Paper Sales – Scottish Power require a copy of the customers latest utility bill. This must be less than 6 months old and must show the MPAN/MPR and the usage.

Scottish Power have fixed end dates for their contracts. This fixed end date changes with every price change. On the paper contract this needs to be added in the ‘earliest termination date’ field.

Scottish Power LOA Requirements

DocuSign not accepted
Verbal LOA’s not accepted

Scottish Power COT Requirements

Scottish Power have reviewed their processes and have stated that COT’s now need to be sold direct. Moving forward COT renewal contracts cannot be processed by a TPI. If COT contracts are submitted – they will be rejected by Scottish Power.

British Gas

british gas logo

British Gas Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

BG will require customer’s full name without abbreviation to be in the print name section on the contract as well as on the Letter of Authority

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree a contract, no one else can agree a contract on their behalf

Limited Companies – all details must fully match Companies House. Companies House Documents must be fully up to date. Where the company has been trading for less than 2 years one of the Director’s details will need to be provided.

Charities – all details must fully match the Charity Commission website. Documents on the Charity Commission website must be fully up to date. Sole Trader details for the customer will also need to be provided.

Non-Profit organisations – Sole Trader details for the customer will need to be provided.

All addresses submitted on the contract (including the business, invoice and customer addressee) must fully match with those held by Royal Mail.

Site Addresses must also match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed by British Gas.

British Gas LOA Requirements

When providing an LOA to BG please ensure it states the following clause:

‘insert broker name’ undertakes that it shall use the customer data solely for the purposes of delivering the services specified in this document and may share that data with relevant third parties to do so.

British Gas COT requirements

BG require all COT’s to be in word format and to be accompanied by a valid LOA.

CNG

CNG Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF).

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree a contract, no one else can agree a contract on their behalf.

Limited Companies – all details must fully match Companies House. Where the company has been trading for less than 2 years one of the Director’s details will need to be provided.

CNG LOA Requirements

All limited company LOAs must be on letter headed paper, if not, an email trail from the customer to the broker providing the LOA must be submitted as an attachment.

Level 1 LOAs can be accepted in any format (Verbal/DocuSign/PDF). Level 2 LOAs must be signed PDFs only.

All multi-site LOAs must clearly state the sites that are covered under the document.

All CNG Contracts require an LOA regardless of being a renewal or new sale.

CNG COT Requirements

COTs must be submitted with a valid LOA, completed CNG COT form and must have a supporting Lease Agreement / Solicitors Letter.

EON

E.ON Logo

EON Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF).

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree a contract, no one else can agree a contract on their behalf.

Limited Companies – all details must fully match Companies House. Director’s details will need to be provided regardless of age of company.

EON LOA Requirement

  • DocuSign / Echosign accepted
  • Letter head required for limited company
  • Must state all sites and be provided with a list of sites covered

EON COT Requirements

  • COT Form
  • Valid LOA
  • Lease Agreement / Solicitors Letter

Dual Energy

Dual Energy Logo

Dual Energy Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Site Addresses must match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed by British Gas.

Customer email and landline contact details must be provided.

Dual Energy LOA Requirements

LOAs are accepted as either Paper or Docusign.

All LOA’s need to be on customer letter headed paper. Where the customer does not have letter head, Dual require to see the trail of correspondence to the broker asking them to complete a specific https://cialischeapprice.com action on their behalf.

SSE

sse logo

SSE Contract Requirements

SSE will only accept paper (PDF) or verbal contracts, currently they will not accept Docusign contracts.

The Site Addresses must match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed by SSE.

SSE will apply for sites twice only, if the first objection is not resolved within 14 days the contract is cancelled and will require reselling. To avoid this it is strongly recommended all pre-contract checks are completed via a ticket

SSE LOA Requirements

All limited company LOAs must be on letter headed paper, if not, an email trail from the customer to the broker providing the LOA must be submitted as an attachment.Sole Trader LOAs must be on the broker’s letter headed paper.

EDF

EDF Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

EDF will not accept backdated contracts.

EDF LOA Requirements

LOAs can be accepted as DocuSign or PDF

EDF COT Requirements

COTs must be accompanied by a valid LOA, COT form and lease agreement/solicitors letter.

Gazprom

gazprom logo

Gazprom Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree a contract, no one else can agree a contract on their behalf

Limited Companies – all details must fully match Companies House. Where the company has been trading for less than 2 years one of the Director’s details will need to be provided.

Charities – all details must fully match the Charity Commission website. Documents on the Charity Commission website must be fully up to date. Sole Trader details for the customer will also need to be provided.

All contracts must have the customers email address for billing purposes.

Gazprom LOA Requirements

PDF and Docusign LOAs are accepted.

LOAs for Limited companies must be provided on a letter headed document.

All multi-site LOAs must clearly state the sites that are covered under the document.

Npower

npower logo

Npower Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Sole trading business – Only the sole trader can sign a contract for their business. Unless they give authority to someone else in the business (proof required in writing).

Partnership – One of the partners must agree a contract, no one else can agree a contract on their behalf

Site Addresses must match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed by Npower.

The customers’ email address must be provided with all contracts.

Direct Debit contracts must be submitted with valid Direct Debit Details, supported by either a mandate or verbal agreement.

Npower LOA Requirements

Npower do not accept verbal LOAs.

Opus Energy

opus energy logo

Opus Energy Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Limited Companies – all details must fully match Companies House. Companies House Documents must be fully up to date.

Site Addresses must also match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed.

Opus do not accept contracts which have been signed by brokers.

Opus Energy LOA Requirements

LOAs can be accepted in any format (Verbal/DocuSign/PDF)

Please Note – LOAs must have the registered business address clearly stated.

Opus Energy COT Requirements

COTs must be accompanied with valid LOA, COT form and solicitors letter/lease agreement.

Crown Gas & Power Energy

crown gas logo

Crown Gas & Power Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)

Charities must be submitted with their registration number for credit checking purposes.

Crown Gas & Power LOA Requirements

Verbal LOAs are not accepted.

Crown Gas & Power COT Requirements

COTs must be accompanied with a valid LOA, COT form and solicitors letter/lease agreement.

Total Gas & Power Energy

total gas and power

Total GP Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF) though please note, all documents must be scanned versions of the original and not photos.

Total GP LOA Requirements

LOAs can be accepted in any format (Verbal/DocuSign/PDF) though please note, all documents must be scanned versions of the original and not photos.

Total GP COT Requirements

Total COT’s need to be accompanied with a valid LOA, COT form and lease agreement/solicitors letter.

Corona Energy

corona energy logo

Corona Contract Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF)
All paper contracts and Direct Debit Mandates must be scanned and attached as a PDF. PDFs must be scanned copies of original documents. All Direct Debit Mandates must be submitted as PDFs (including those that support verbal contracts).

A valid Direct Debit Mandate and LOA must be submitted with all contracts.

The business name and business address must match companies house exactly. Corona will not accept abbreviations or symbols that differ from Companies House e.g. ‘&’ instead of ‘and’, or ‘Ltd’ instead of Limited.

Business Registration numbers must also match Companies House. 

Site Addresses must match industry databases (Xoserve / ECOEs). Where these are not matching these will need to be updated by the current supplier before the contract can be processed.

Corona LOA Requirements

LOAs must be on PDF and be on company letterheaded paper.

Corona COT Requirements

COT’s need to be accompanied by a valid LOA, COT form and lease agreement/solicitor’s letter. COT contracts must be priced via our corporate tendering channel.

Avanti Gas

avanti gas logo

Avanti Gas Requirements

Contracts can be accepted in any format (Verbal/DocuSign/PDF) though please note, all documents must be scanned versions of the original and not photos.

Avanti Gas require a DD Mandate to be provided at the point of submission.

Avanti Gas are a paperless company due to this they require an email address to be provided at the point of submission.

Avanti Gas LOA Requirements

LOAs can be accepted in any format (Verbal/DocuSign/PDF) though please note, all documents must be scanned versions of the original and not photos.

Avanti Gas do not accept level 2 LOA’s.

Get in Touch

Please let me know if this information helped you. If you had any issues or couldn’t find what you was looking for, get in touch with me at hamed@hamed.energy or 0208 050 5456 and I’ll do my best to help you out.